Eight types of adaptive behavior Handling emergencies or crisis situations

Eight types of adaptive behavior handling emergencies

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Eight types of adaptive behavior: Handling emergencies or crisis situations Handling work stress Solving problems creatively Dealing with uncertain and unpredictable work situations Learning work tasks, technologies, and procedures Demonstrating interpersonal adaptability Demonstrating cultural adaptability Demonstrating physically oriented adaptability Pulakos et al. (2000) Police Officers 911 Operators Air traffic controllers ER doctors
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ADAPTIVE PERFORMANCE, CONT. Different jobs will vary with respect to the extent to which adaptive performance is required, as well as which types . Eight types of adaptive behavior: Handling emergencies or crisis situations Handling work stress Solving problems creatively Dealing with uncertain and unpredictable work situations Learning work tasks, technologies, and procedures Demonstrating interpersonal adaptability Demonstrating cultural adaptability Demonstrating physically oriented adaptability Pulakos et al. (2000) Disney Imagineers opening Theme Park in China Pepsi employees on Internation al Rotational
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OUTLINE PART 1: What is job performance? PART 2: Campbell’s Model PART 3: Other Models of Performance PART 4: Maximum vs. Typical Performance PART 5: The Criterion Problem 25
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MAXIMUM VS. TYPICAL PERFORMANCE Most closely aligned to ‘Demonstrating Effort dimension of Campbell’s model. Maximum What people can do on the job Giving 100% effort for an extended duration Influenced by cognitive ability & knowledge Typical What people will do on the job Everything else (e.g., ~70% effort) Influenced by personality
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WHY DOES UNDERSTANDING PERFORMANCE MATTER? Job Creation Recruitm ent Selection Training Promotio n Downsizi ng
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SO FAR IN THIS CLASS… We’ve talked about: Individual Differences People differ and those differences are related to performance on the job. Performance Performance is multidimensional and complex. Jobs require different tasks and behaviors. So for any given job – what can we do to understand the tasks/behaviors necessary for the job (performance) and the individual differences needed?
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JOB ANALYSIS Chapter 4: Module 4.3 – 4.5 …on Thursday
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REMINDERS CTA #4 Redo – Opens 4:30 pm today, closes 11:59 pm tomorrow (Wednesday) Can only resubmit if you submitted CTA #4 by original due date. Career Exploration Project #1 – posted. Wait until after Thursday to begin.
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