dining rooms and serving 1,000 diners dishes from Asia, Europe upon customer request. In addition, the hotel has a large hall up to 240 seats and another meeting room with 40 seats for conferences, seminars. Moreover, the hotel has the steam system with advanced, high-speed internet services as well. Other products of Shanghai’s service are very attractive such as organizing sightseeing tour to Vietnam-Laos border market, Son Kim eco-tourism, tour Thailand - Laos - Vietnam and the landscapes of any countries; offering the event organization service as conferences, seminars and weddings; telephone services, travel and airplane ticket; massage physiotherapy; cultural activities, sports and music according to the request of guests, pool swimming. The Shanghai hotel has young and professional staffs team with basic training in the field of management and businessmen. Some are trained and learned abroad. They speak fluently many foreign languages such as Chinese, Lao, Thai and English. Student: Nguyen Sinh Thanh Thanh 3 Class: 53B2
INTERNSHIP REPORT FOREIGN LANGUAGE DEPARTMENT With such staffs, good infrastructure facilities, advantage location, attractive products and perfect services, the hotel attracts millions of domestic and foreign visitors every year. Through eight years from establishment, the company has overcome difficulties and built up reputation in Vinh city. I believe that the Shanghai hotel is a reliable address for customers. 2. Address Abbreviation name: SHANGHAI HOTEL Office name: SHANGHAI - VINH HOTEL Business Type: Accommodation Services Address: No 26, Le Loi Street, Vinh city, Nghe An province. Tel : 0383 589.486 Fax: 0383 589.487 Email : [email protected] Website: Representative: HO VIET PHUC 3. Missions Like other hotels, Shanghai hotel brings out some missions which must concentrate on performing well as follows: - P rovides lodging paid on a short-term basis in Nghe An province. - C ontinuously improve s the management structure, increase s efficien t business, reduce s the cost to satisfy the needs of customers, capture s the market demand and build production plans effectively. - Uses of capital sources effectively, preserves infrastructure of the hotel. - Fulfills obligations to the government, ensures physical and spiritual life for employees, improves and enhances the quality of cadres and staffs to meet market demands that were set out. - Builds and organizes the implementation the long-term plans and short-term plan about business service, supplemental services according to the rules of government and the instructions from General Department of Tourism , simultaneously brings out the strategic business and develops according to plans and objectives of hotels. - Applies communication skills, improves quality of service to meet the requirement of customers and the needs of information.
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- Fall '19