The Written Activity Checklist will be completed by the assessor. S NYS Observation / Demonstration The student will demonstrate a range of skills and the assessor will observe where appropriate to the unit. The Observation Checklist will be completed by the assessor. S NYS Questioning Checklist The student will answer a range of questions either verbally or written. The Questioning Checklist will be completed by the assessor. S NYS I agree to undertake assessment in the knowledge that information gathered will only be used for professional development purposes and can only be accessed by the RTO: Overall Outcome Competent Not yet Competent Student Signature: Date: Assessor Signature: Date:
Developed by Enhance Your Future Pty Ltd 18 CHCCOM005 Communicate and work in health or community services Version 2 Course code and name WRITTEN ACTIVITY 1. For this task you are to write an information guide for new employees about communicating effectively in the health and community services industry. In your guide you will need to include information on the following topics: a. Effectively communicating with people b. Collaborating with colleagues c. Constraints to communication and strategies to address them d. Reporting problems identified in work activities e. Workplace correspondence and documentation requirements f. Continuous improvement participation 2. For this task you must research each of the following topics, and complete a basic report on your findings. To guide your research please answer the following questions: a. When communicating with others in the community sector what legislation and ethical consideration need to be made? b. Where might you locate information on the application of legal and ethical aspects of health and community services work? c. How can you ensure you make ethical decisions at all times? d. What is the difference between motivational interviewing and coercive approach? e. What is the difference between collaboration and confrontation? f. What are the influences on communication? g. Why is grammar, speed and pronunciation for verbal communication important? h. Why is non-verbal communication important to use and recognise? i. Choose a community service organisation that you are familiar with and discuss the structure, function and interrelationships they have. j. What digital media is often used in the community service sector and how is it used?
Developed by Enhance Your Future Pty Ltd 19 CHCCOM005 Communicate and work in health or community services Version 2 Course code and name OBSERVATION For this assessment, you will need to communicate and work in health or community services in a workplace or simulated environment. 1. While you are communicating and working in health or community services, you will need to ensure that you demonstrate the following: a. Effective communication skills in 3 different work situations b. Clarify workplace instructions with appropriate people c. Negotiate timeframes with 2 colleagues around work tasks d. Respond appropriately to 3 different situations where communication constraints are present e. Complete 2 written or electronic workplace documents to organisation standards
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