8 15 task and maintenance roles defined task roles

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8-15 Task and Maintenance Roles Defined Task roles: task-oriented group behavior Initiator Information seeker/giver Coordinator Evaluator Energizer Recorder Maintenance roles: relationship- building group behavior 1. Encourager 2. Compromiser 3. Gatekeeper 4. Standard setter 5. Commentator 6. Follower 7
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8-16 Property 2: Norms Acceptable standards of behavior within a group that are shared by the group’s members Powerful means of influencing behavior Performance Norms
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8-17 Deviant Workplace Behavior Voluntary behavior that violates significant organizational norms and, in doing so, threatens the well-being of the organization or its members Is likely to happen when: People are in groups Supported by group norms
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8-18 Property 3: Status A socially defined position or rank given to groups or group members by others Determined by: The power a person wields over others A person’s ability to contribute to a group’s goals An individual’s personal characteristics (people like them, etc).
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8-19 Impact of Status High-status members: Often have more freedom to break norms Are better able to resist conformity pressures Interaction among members of groups is influenced by status High status people are more assertive Low status members may not participate Group creativity may suffer Culturally based!!
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8-20 Property 4: Size Smaller groups are faster at completing tasks – members perform better Team sizes should be small, e.g. 15 people maximum Group sizes can be anything. Large groups are consistently better at problem solving (greater input) Social Loafing - tendency to expend less effort working in a group than as an individual
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8-21 Social Loafing Causes: Equity theory – unequal distribution of work Dispersion of responsibility – clouds the relationship between individual inputs and group output Prevention: Set group goals Increase inter-group competition Engage in peer evaluation Distribute group rewards based on members’ individual contributions
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8-22 Property 5: Cohesiveness The degree to which members of the group/team are attracted to each other and motivated to stay in the group High performance-related norms are the moderating variable for productivity and cohesiveness Example: High cohesiveness+high performance norms= productivity
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8-23 Encouraging Cohesiveness 1. Make the group smaller 2. Encourage agreement with group goals 3.
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