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Q2:Does this situation have the potential to escalate, threatening the safety of other customers or team members? Why/why not? Q3:What actions do you need to take immediately? Q4:What style of communication do you use when taking these actions? Why is this method effective? Q5:What conflict resolution technique do you use when trying to resolve the dispute? Explainwhy. Q6:What are the potential short- or long-term impacts of this situation on the business? Q7:What options are available to resolve the conflict. Which option would you select and
Answer:We can tell them that we will be serve them only if they cooperate with us and stop the conflict make peace among them otherwise, we have to tell them to leave the premises by informing this to security team and your superior.Q8:What organisational policies or constraints influence how you resolve the situation? Q9:Make recommendations to your manager about improvements to workplace systems, procedures or processes to ensure this situation doesn’t arise again, or so processes are in place to handle it efficiently and correctly if it does.