Leadership Lessons From Walt Disney Perfecting The Customer Experience

Leadership lessons from walt disney perfecting the

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Leadership Lessons From Walt Disney: Perfecting The Customer Experience Workfront BRANDVOICE | Paid Program Are You Ready For The Collaborative Work Revolution? Match talent to task. As the unwanted change imposed by Murphy’s Law grows, so too do the demands and skills needed to satisfy that change. The demand for a locksmith may be high today but tomorrow may shift to something completely different, which means the functional expertise of the team will shift, as well. If, for instance, customer demand changes from buying laptops to tablets overnight and you’ve been selling laptops your whole career, guess who won’t be in the running as the tablet team leader? In other words, when the definition of “success” changes, so too must your strategy for achieving it. If that means reallocating personnel to fit the new demand, do it. There’s no place in the winner’s circle for ego.
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Eliminate rank. During selection for another unit in the Navy, the first thing instructors did was remove the officers and senior enlisted from leadership positions, and they did so for two reasons. First, to show that rank and status had no bearing on character and competence . I’m willing to bet that everyone knows of somebody in a leadership role who just shouldn’t be there. Second, it demonstrated that it’s okay to
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  • Spring '14

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