There are so many times in my lifetime that i have

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There are so many times in my lifetime that I have had poor service with an electric,water or phone service agency and have gotten off the phone disappointed. Theplan to service the communities in the right way by providing excellent care to thecustomer is what people want to hear.The companies have a hold on your electric and water, as where you can changephone service providers. Having a hold on your electric and water as providers maymean that they can charge you any service fees they want and add it to your bill. Ifyou don't pay it then, they can cut off your service. There is also the risk that thererepresentatives will treat you any way they want. This is why this training you aretalking about is so important. Just because people can treat customers a certain wayand still know they will have their business, does not mean that they should. Thefollow-up on results on the feedback from customers is a great idea. There are waysto get feedback. Questionnaires sent by mail and phone calls asking about serviceare other ways.ReplyReply to CommentoCOLLAPSE SUBDISCUSSIONJohn Johnson
John JohnsonAug 19, 2019Local: Aug 19 at 6:36pm<br>Course: Aug 19 at 5:36pmManage Discussion EntryJaime, thanks for the detailed update. In the final project, be sure to explain thechoice of four sections /three weeks duration of the training and development plan.JohnReplyReply to CommentoCOLLAPSE SUBDISCUSSIONLeGenia MillsapsLeGenia MillsapsAug 18, 2019Local: Aug 18 at 12:30pm<br>Course: Aug 18 at 11:30amManage Discussion EntryTopicAs a company we strive to provide quality caring service to all our customers andemployees. We will be training on how to provide a yes attitude in all situations evenwhen you have to provide the answer of no to a customer.SpecificWhen a client calls in to have a change made and legally you cannot comply withthe requested change they are seeking we do not want to just say NO we want toprovide alternative solutions to the no that will provide a sense fo care and concernsfor the clients' needsMeasurableObtain surveys to review the impact this process is having on customer satisfaction.The survey process of our training will include role playing and completing thesurvey we will be providing to our contact center callers.AttainableWe know not every question can have a yes answer but learning how to soften theblow of a no answer will assist in gaining the loyalty of the customerRealistic
The training will be conducted over a 3 week period with life calls in the final week totest the impact of the training successTimelyIn training, we will start with a small group for the first 3 weeks and over the following3 months complete all teamsReplyReply to CommentoCOLLAPSE SUBDISCUSSIONBrandon PlattBrandon PlattAug 18, 2019Local: Aug 18 at 1:38pm<br>Course: Aug 18 at 12:38pmManage Discussion EntryLeGenia,I think your customer service training plan is laid out in the right direction and thatyour plan is something most customers will be happy you conducted. I like how you

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Term
Spring
Professor
naeem
Tags
1966, 1977, 1982, 1989, August

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