It can be considered as another example because when my manager talks to another manager on the floor or unit, she always used lateral communication. One example she shared with me was that a nurse desired to mention an EVS worker (houseworker) for helping out in a positive attitude. My manager passed down the appreciation of their worker and spoke to their manager. Their manager was very grateful to our manager and was very happy for recognizing their effort. In order to encourage other employees, this kind of communication is found to be effective or to share any issue that our manager can communicate with various units.
NURSE LEADER 6 There is another important communication style called peer communication. Our way of communication has highly on the environment of our work place. Respectful relationships can be made by the effective peer to peer communication which can not only enhance the satisfaction of the workers but can improve productivity too. My manger thinks that we have to treat each other with respect which may lead to having active work environment, avoid to being self-protective, disapproving your peer and always be direct and truthful. My advice to my nurse manager is that in general, she works well with us however she was with us for some time. I have the greatest conversation with her while performing these tasks, and I can say that she tries to bring about change in our department. In terms of communication skills, she is an active listener, but sometimes she feels uncomfortable when I found her struggling. Although she tried to work in groups, I received comments from others that she was not allowed to defend your actions when she was angry. My suggestion is not to take everything personally and try to understand as much as possible that we cannot control every little thing that happens to the patient. We have all of our documents, and sometimes accidents happen, but so far we follow our rules and try to ensure the safety of our patients that is all we can do. I know she has good intentions, but her emotions sometimes influence her decisions and sometimes become illogical. I advised her not to let the staff see her frustration, as this would make her inaccessible and daunting. Overall, I look forward to seeing her best results, and I am glad that she joined the team.
NURSE LEADER 7 References About ANA | ANA Enterprise. (2019). Retrieved 7 September 2019, from Sullivan, E. J. (2012). Effective leadership and management in nursing. Boston: Pearson. Wolters Kluwer Health. (2016). About the Publication : Nursing Management. Retrieved from
You've reached the end of your free preview.
Want to read all 7 pages?
- Winter '20