Data excerpted from these reports can be seen in the left data column of table

Data excerpted from these reports can be seen in the

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quality reports documented a very high quality of care and positive patient satisfaction surveys. Data excerpted from these reports can be seen in the left data column of table 14.1. Given that this was her first board meeting, the new board member remained silent and did not ask questions. Within four months, the new nursing staffing pattern had been launched. Data excerpted from the quality indicators report presented to the board can be seen in the right data column of table 14.1. The new board member was very concerned and decided to ask the nurse administrator presenting the quality report whether the values, which were decreasing, were for the nursing units with the new nursing patterns. The administrator reported that there was a
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direct correlation. This answer initiated a discussion among other board members who were accustomed to using quality indicators in their businesses. This was the first substantive discussion at the board level that the new board member had seen. One board member wanted to know whether any data had been gathered from patient focus groups. Another board member asked whether the average length of stay data had increased, and someone else asked about a cost-benefit analysis of the new staffing patterns. Following the usual process, the chair called for approval of the report and presentation of the next item on the agenda. Table 14.1. Chapter 14 Case Study Data Quality Performance Measures 1 st Quarter 2 nd Quarter Medication errors 3.20% 10.42% Patient falls 4.21% 8.56% Cesarean sections 14.21% 17.87% Rate of vaginal births after c-section rate 18.27% 15.72% Nosocomial infections 1.78% 4.85% X-ray discrepancies 0.15% 0.21% Patient Satisfaction Measures 1 st
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  • Spring '18
  • Professor Obura Oluoch

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