RDT argues that relationships do NOT progress in stages but rather o Always

Rdt argues that relationships do not progress in

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RDT argues that relationships do NOT “progress” in stages, but rather: o Always have contradictory “tensions” Autonomy vs. connection Online Comm and Relationships - Strengthening social ties? o Studies show: Self-reported importance for relationships Can gain same intimacy as FtF (but may take longer) Online comm can even be “hyperpersonal” o Problems Conflicts can get nastier online (e.g. cyberbullying) Complexity in choosing channels Interpersonal Conflict - perceived incompatible goals Conflict Strategies - Escapist strategies o Want to prevent or get away from conflict o Avoiding Goal: stay away from conflict entirely Ignores own needs and others’ needs Avoidance Tactics: Physical avoidance Changing the subject Denial Postponement Resorting to formal rules Controlling the process Gunnysacking o Not dealing with conflict but also not letting it go o Obliging Goal: let other have his/her way; appease
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Shows some concern for other, but not always best solution Obliging tactics Openly given in Passive agreement - Competitive strategies o Want to get their way; concern mostly with self o Direct fighting (also called “competitive fighting”) Goal: I win / you lose Direct fighting tactics Assertiveness Verbal aggression, hostility Presumptive attribution Threat, Ultimatum o Indirect fighting (also called “passive aggression”) Goal: express discontent, but not openly Indirect fighting tactics Provoke guilt Subtle, indirect negative messages - Cooperative strategies o Seek to benefit both parties/relationship o Compromising Goal: both gain something Trade off: both lose something too Compromising tactics Restating positions (instead of needs) Negotiating from extremes o Collaborating Goal: “win/win” outcome Flexible goals, perspective Collaborating tactics Focusing on underlying needs (instead of positions) Showing empathy: validating needs High disclosure; avoiding blame 8/29/18 Public Communication and Persuasion (NOTE: Persuasion parts of lecture are key for Paper #2) Public Communication - One speaker (or panel) to an audience (FtF w/ a distance) - What makes speaking effective? o Style AND substance are important
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Effective Style - Appears “natural” o Very fitting of the person’s natural style of talking o Ironically requires practice - Reinforces (not distracts from) message o E.g. fidgeting, swaying - Is varied (not monotonous) - Demonstrates immediacy o Smiling, eye contact o Emotional intimacy to relate with audience - What helps? o Preparation & Rehearsal! o Effective notes Effective Substance - The right message . . . o Delivered by the right source . . . To the right audience . . . - Let’s focus now on how this works for PERSUASION o Using communication to change people’s attitudes or behavior Message Strategies - Use of evidence (supporting arguments) o Factual statements, statistics or study findings o Examples or personal statements o Sayings/quotations o Analogies or metaphors - One-sided or Two-sided Arguments?
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