Ilsc business college bsbdiv301 bsbflm303 assessment

ILSC Business College: BSBDIV301-BSBFLM303 Assessment Version 7 0 5 18
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(b) A customer who is hearing impaired and needs product or service information.
10 . Workplace diversity is not only a legal requirement; it is good management practice. Provide
four (4) ways Australian businesses can benefit from diversity.
11 . Explain how diversity improves innovation in Australia?

ILSC Business College: BSBDIV301-BSBFLM303 Assessment Version 7 0 5 18
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1 2 . Scenario question
(Read the scenario and provide your responses below):
You start an exciting new job with a progressive and successful global company who has
been given a Community Service Award for contributions to the local community. You
attend induction on your first day and receive an induction pack, which includes the
company’s diversity and inclusion strategy. The CEO is a female from Poland and
commenced some 10 years before as a customer service representative. The oldest member
of the work team is a highly skilled 67-year-old man who will coach and support you while
you are in training. You have been introduced to other members of your work team who are
a mix of Australian and other nationalities and cultures.
(a) In your opinion, state whether you believe this company values diversity.
(b) Provide at least (6) indicators to support your opinion.
(a)
(b)
1 3 . In the workplace how can employees encourage each other to share their specific
qualities, skills or backgrounds to achieve better work outcomes? List at least (3) three
ways.

ILSC Business College: BSBDIV301-BSBFLM303 Assessment Version 7 0 5 18
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Activity 2 – Case Study
Diversity and Inclusion at Australia Post
1. Watch the Australia Post YouTube video using the link below.
2. Take notes in the text box below as you watch the video.
3. Create a report (approx. 250 words) that addresses all the key points and use a writing
style that accommodates a diverse audience.
4. Save your report as a PDF document with Adobe Reader and submit online with this
assessment.
Key points
(a)
How Australia Post benefits from a diverse workforce.
(b)
Impact of the work environment on Australia Post workers.
(c)
Methods used to share and improve skills within the organisation and community.
(d)
Staff behaviour according to diversity regulations and policy.
(e)
Your opinion on the way Australia Post accommodates and values diversity.
Notes :

ILSC Business College: BSBDIV301-BSBFLM303 Assessment Version 7 0 5 18
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Task 2: Contribute to effective workplace relationships
Activity 1 - Short answer questions