The initial intervention to address these issues would be speaking to the

The initial intervention to address these issues

This preview shows page 1 - 2 out of 2 pages.

The initial intervention to address these issues would be speaking to the primary physician within the practice. I would speak honestly and openly regarding the behavior of the office staff. Working out conflicts between the individuals is essential and involves listening to both sides, trying target the underlying issue. In order to obtain and maintain a safety culture, leaders need to develop structured procedures for addressing disruptive and disrespectful
Image of page 1
behavior and burnout, which can undermine a culture of safety (Gandhi, Berwick &Shojania, 2016). Additionally, effective communication promotes teamwork and NPs can learn from one another thus gaining skills and experience (Clements, Dault & Priest, 2014). I would ensure that the staff manage their attitudes, perceptions, and skills, as well as identify the means to communicate effectively. The process can promote teamwork, and the health facility can realize its objectives (DeNisco & Barker, 2013). The FNP could help foster a more healthy work environment by addressing the underlying problems with the practice manager and/or the managing physician. Conflict resolution works best when the staff work
Image of page 2

You've reached the end of your free preview.

Want to read both pages?

  • Fall '15
  • ?
  • clinical staff, quality patient care, primary care office, communication promotes teamwork

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture