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The initial intervention to address these issues would be speaking to the primary physicianwithin the practice. I would speak honestly and openly regarding the behavior of the officestaff. Working out conflicts between the individuals is essential and involves listening to bothsides, trying target the underlying issue. In order to obtain and maintain a safety culture,leaders need to develop structured procedures for addressing disruptive and disrespectful
behavior and burnout, which can undermine a culture of safety (Gandhi, Berwick &Shojania,2016). Additionally, effective communication promotes teamwork and NPs can learn fromone another thus gaining skills and experience (Clements, Dault & Priest, 2014). I wouldensure that the staff manage their attitudes, perceptions, and skills, as well as identify themeans to communicate effectively. The process can promote teamwork, and the healthfacility can realize its objectives (DeNisco & Barker, 2013).The FNP could help foster amore healthy work environment by addressing the underlying problems with the practicemanager and/or the managing physician. Conflict resolution works best when the staff work
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clinical staff,quality patient care,primary care office,communication promotes teamwork