Characteristics that might contribute to employee resistance to change

Characteristics that might contribute to employee

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Characteristics that might contribute to employee resistance to change Leadership style, cultural traditions or group relationships, ability to empathise with employee’s perspective Change Agent-Employee Characteristics Trusting relationship-faith in each other’s intentions Change Models Kurt Lewin o Unfreezing: managers try to instil motivation to change (benchmarking) Establish a sense of urgency: organisation understands why change is important and necessary Create guiding coalition: lead change and insure power to implement change is sufficient Develop a vision/ strategy: basis for implementing change Communicate the change vision: ensures it is understood o Changing: employees given tools for change (new information) Empower broad-based action Generate short-term wins: demonstrates change can succeed, reward and celebrate wins Consolidate gains Produce more change: ensure change keeps occuring o Refreezing: employees helped to integrate changing attitude/behaviour to fit into normal one Anchor new approaches in organisation’s culture Innovation Invention: creating or making up something new Creativity: developing new and imaginative ideas into reality Innovation: creating new ideas and converting them into useful applications- new goods & services Failure impeding innovation o Failure to value different types of knowledge o Assigning blame o Failing to capture knowledge or 'unlearning' so knowledge is lost o Not distinguishing between different types of failures/ problems o Self-interest or political behaviours o Not being a learning organisation o Not being prepared to innovate and try new approaches Product innovation change in appearance, performance of a product, creation of a new one Process innovation change in way a product is conceived, manufactured or disseminated Incremental innovation creation of products, services or technologies that modify existing ones Radical innovation creation of products, services or technologies that replaces existing ones Promoting innovation within the organisation 1. Innovation comes from dedicated people working to solve a well-defined problem 2. Often occur when people change their approach to solving a problem 3. Can begin when people are curious about something of interest to them 4. Happens because an organisation wants to make money
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5. Many innovations grow from the desire to achieve something 6. Many innovations occur as a result of multiple factors ORGANISATIONAL DEVELOPMENT Set of techniques for implementing planned change to make people and organisations more effective Can be used to manage conflict, revitalise organisations, adapt to mergers
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BBA 102: LECTURE 8 Communication Media Richness Indicated how well a particular medium conveys information and promotes learning Low Media Richness Flyer or newsletter High Media Richness Face to face Richest medium as it allows the receiver of the message to observe
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