Supplier forums Regular meetings and briefings Ongoing relationship management Industry forums • Responsible sourcing • Offshoring and onshoring • Diversity and inclusion • Resource efficiency • Off-shoring and outsourcing • Managing our exposure to ESG risks • Sustainable sourcing INDEX TABLES AND ASSURANCE
80 STAKEHOLDER ENGAGEMENT STAKEHOLDERS ENGAGEMENT ACTIVITIES ISSUES OF INTEREST Community partners Meetings Surveys Interviews NFP customer support Employee volunteering and giving • Financial resilience • Domestic and family violence • Climate change and sustainability • Indigenous Australia • Health • Homelessness • Animal welfare • Physical and intellectual disabilities Government and regulators Regular meetings and briefings Participation in consultation process Focus groups Roundtables Workshops • Responsible sales practices (suitability of products for customer needs) • Investor and foreign home lending • Financial crime management • Executive accountability • Bank industry taxation • Modern Slavery • Social Impact Investing • Data availability and use • Financial hardship Media Briefings/interviews Press releases NAB news website • Conduct and culture • Customer experience • Business performance • Lending policies and procedures • Economic environment • Policy and regulatory environment • Technology incidents • Climate change, including lending to fossil fuels and carbon risk disclosure Advocacy organisations Regular meetings and briefings Customer feedback channels [email protected] • Responsible sales practices (including suitability of products and product fees and managing ESG risks) • Climate change including: – Financing of renewables – Financing of fossil fuel companies – Financing infrastructure associated with mining developments • Human rights including – Improper land acquisition – Marriage equality – Financing of offshore detention centres • Executive remuneration • Industry regulation • Financing of and investment in major tobacco companies INDEX TABLES AND ASSURANCE
81 INDEX TABLES AND ASSURANCE ASSURANCE To provide our stakeholders with a higher level of confidence in our reporting, we engage Ernst & Young to provide limited assurance over key metrics included in the 2017 Annual Review and the 2017 Sustainability Report and limited-level assurance that NAB has identified and reported on its material themes (and that the associated disclosures are complete) within the 2017 Annual Review. Additionally, KPMG provide reasonable assurance over our Australian National Greenhouse and Energy Reporting (NGER) data (Scope 1 and 2 GHG emissions), along with limited assurance over the following: • Specified GHG emissions and offset data relating to the NAB Group and the NAB Group's science-based emissions reduction target performance.
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- Fall '18
- Customers, Operational risk