A. Kelton's methods are designed to meet the needs of only internal customers. B. Kelton focuses on detecting and correcting errors rather than preventing them from occurring. C. Kelton does not adhere to quality standards. D. Kelton collaborates with other companies for product development and enhancement. E. Kelton provides quality training to subordinates as well as to top management. To compete in today's economy, companies need to provide high-quality products and services. If companies do not adhere to quality standards, they will have difficulty selling their product or service to vendors, suppliers, or customers. Therefore, many organizations have adopted some form of total quality management (TQM)—a companywide effort to continually improve the ways people, machines, and systems accomplish work.
61. Iris Corp. manufactures products by following traditional methods, and managers make decisions without obtaining input from their subordinates. Recently the firm has been receiving complaints from its customers regarding the quality of its products. Which of the following would help the firm avoid these complaints in the future? A. Iris should not engage in risk taking. B. Iris should not involve subordinates when solving problems. C. Iris should create an atmosphere that promotes innovation. D. Iris should focus less on creativity. E. Iris should provide quality training only to those in top management. The total quality management (TQM) approach provides guidelines for all the organization's activities, including human resource management. To promote quality, organizations need an environment that supports innovation, creativity, and risk taking to meet customer demands. Problem solving should bring together managers, employees, and customers. Employees should communicate with managers about customer needs.
62. According to the core values of total quality management: A. the progress of employees should be measured through self- evaluation. B. external customers should not be given any importance while developing any process. C. only key personnel should receive training in quality. D. errors in a product or service should be prevented before occurrence. E. internal customers should be valued more than external customers. Total quality management has several core values: quality is designed into a product or service so that errors are prevented from occurring, rather than being detected and corrected in an error-prone product or service.
63. Which of the following occurs when two companies join forces and become one entity? A. Acquisitio n B. Merge r C. Takeove r D. Joint venture E. Strategic alliance A merger occurs when two companies join forces to become one.
64. A chemical company buying a medical equipment manufacturing company is an example of a(n) _____.
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