Ans f pts 1 dif challenging obj lo 10 06 nat busprog

ANS: F PTS: 1 DIF: Challenging OBJ: LO: 10-06
NAT: BUSPROG: Analytic
TOP: Training Managers and Employees in Performance Appraisal
KEY: Bloom's: Knowledge
26. The leniency error occurs when ratings of all employees fall at the high end of the scale.
ANS: T PTS: 1 DIF: Challenging OBJ: LO: 10-06
NAT: BUSPROG: Analytic
TOP: Training Managers and Employees in Performance Appraisal
KEY: Bloom's: Knowledge
27. The contrast error occurs when a rater scores an employee high on all job criteria because of
performance in one area.
ANS: F PTS: 1 DIF: Challenging OBJ: LO: 10-06
NAT: BUSPROG: Analytic
TOP: Training Managers and Employees in Performance Appraisal
KEY: Bloom's: Knowledge
28. The halo effect is the tendency to rate people relative to one another rather than against performance
standards.
ANS: F PTS: 1 DIF: Challenging OBJ: LO: 10-06
NAT: BUSPROG: Analytic
TOP: Training Managers and Employees in Performance Appraisal
KEY: Bloom's: Knowledge
29. A major concern for managers in performance management is how to emphasize the positive aspects
of the employee’s performance while still discussing ways to make needed improvements.
ANS: T PTS: 1 DIF: Easy OBJ: LO: 10-07
NAT: BUSPROG: Analytic TOP: Appraisal Feedback
KEY: Bloom's: Knowledge

30. When a key part of performance management, the performance appraisal, is used to punish employees,
performance management is less effective.
ANS: T PTS: 1 DIF: Easy OBJ: LO: 10-07
NAT: BUSPROG: Analytic TOP: Appraisal Feedback
KEY: Bloom's: Knowledge
SHORT ANSWER
1. Define performance management. What should a performance management system do?
ANS:
Performance management is a series of activities designed to ensure that the organization gets the
performance it needs from its employees. At a minimum a performance management system should do
the following:
• Make clear what the organization expects.
• Provide performance information to employees.
• Identify areas of success and needed development.
• Document performance for personnel records.
PTS: 1 DIF: Moderate OBJ: LO: 10-01 NAT: BUSPROG: Analytic
TOP: The Nature of Performance Management KEY: Bloom's: Knowledge
2. Describe the entitlement approach and the performance-driven approach.