89%(155)138 out of 155 people found this document helpful
This preview shows page 28 - 31 out of 99 pages.
114.When it comes to decision making, it is accurate to say that groups _____. A. take less time to make decisions, and their decision-making accuracy is higherB. take less time to make decisions, and the larger the group, lower the quality of the decisionC. have higher decision-making accuracy when group members know a good deal about the relevant issuesD. that are larger make higher-quality decisionsE. take less time to make decisions, and are more confident about their choices than individuals are115.Roberta, the computer department manager at IT Mart, is considering if she should use a group to develop a plan to help employees sell extended warranties on technology sales. Roberta should consider having the group make this decision if ______. 116.A technique used to help groups generate multiple ideas and alternatives for solving problems is known as _____.
117.The Delphi technique is a group process that uses physically dispersed experts who fill out questionnaires to ____. 118.Doug, a new manager, commented to a friend, "I am excited about different aspects of my new job. The company computers have entered the field of decision making. The network not only collects information more quickly, but the system also reduces the roadblocks when I need a group consensus." Doug is referring to _____. A. the Delphi techniqueB. collaborative managementC. brainwritingD. a computer-aided decision-making systemE. brainstorming119.A computer-based information system that provides a flexible tool for analysis and helps managers focus on the future is known as a(n) _____. Essay Questions
120.George, a restaurant manager, has to make a decision on firing a server who has hadcustomer service issues. Identify the steps of rational decision making, and summarize how George would use each step in the process to handle this situation. 121.Summarize the two things needed for the successful implementation of a decision when using the rational model of decision making. Give examples. 122.After implementing a new marketing plan last month to increase sales at Direct TV, itdoes not seem to be working. Summarize what the marketing manager and his employees can do. 123.Summarize some of the hindrances to perfectly rational decision making.