Provide continuous feedback – Give rewards and recognition by acknowledging the team members’ efforts. Work with the team to develop employee skills and knowledge.Focus on the problem, not the people – What is the cause of the problem? Do not automatically assume that a person’s actions are at fault. Is there a way in which processes can be improved?Listen and ask questions – Show respect and treat people how you prefer to be treated. Ask questions and encourage team members to ask questions, to either reinforce their knowledge or to clarify informationReward and recognise empowered behaviour – Recognition and rewards that acknowledge team member’s contributions will counteract any feeling of inadequacy that team members may feel.
1.8 – Communicate with relevant partiesabout the risk management process and invite participationCommunicationFor everyone to be involved in the Critical Success Factors, it is imperative that they receive ongoing support and training. This is part of an employer’s duty of care for each State and/or Territory. Effective risk management plans have communication procedures in place that give clear expectations for staff. Communication ensures that team members understand and support not only where the team is now but also where they want to be (Clutterback and Hirst, 2002).Communication needs to also be addressed, with regards to any party that has an impact on the Risk Management Plan. Relevant partiesmay include:All staffInternal and external stakeholdersSenior managementSpecific teams or business unitsTechnical experts.Professionals, both inside and outside the organisation, also need to be informed about what is happening. Communication does not only need to be verbal. It is essential for professionals to be supplied with the information required to perform the correct tasks under the WHS Act as part of their duty of care. Communication could include the update of procedures or required participation in training.It is also imperative to ensure that relevant parties aregiven a chance to clarify information, so that they canimprove the organisation’s channels of communication.Team members need to use the communication process tounderstand their roles and responsibilities in the riskmanagement process. A clear understanding of thecommunication process is required so that team memberscan be given an opportunity to see how their contributionsimpact on the organisation.
Learning Task 61.Outline how your organisation has developed their procedures in regards to the five critical success factors below (or how an organisation may develop their procedures). If your organisation has no procedure in place, write N/A. Write what procedures they should put in place if there are none. Where there are procedures in place, identify a way in which procedures can be improved.
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