33%(3)1 out of 3 people found this document helpful
This preview shows page 13 - 16 out of 51 pages.
ActivitiesComplete the following activities individually or in a group (as applicable to the specific activity and the assessment environment).Where applicable, a signed observation by either an approved third party or the assessor will need to be included in these activities as proof of completion.Activity 1AEstimated Time20 MinutesObjectiveTo provide you with an opportunity to conduct interpersonal exchanges in a manner that promotes empowerment and develops and maintains trust and goodwill.1.How can you establish rapport?2.What is active listening and how can it promote empowerment, trust and goodwill?
listener restates and rephrase the data being heard to reconfirm the speaker’s information.It prevents say error, misunderstanding. It also gives the impression that you are listening and involved in the communication that means you were respectful, empower them. Which further enhance trust and your goodwill over the client.3.Give three examples of negative or disempowering communication.
Activity 1BEstimated Time15 MinutesObjectiveTo provide you with an opportunity to recognise and respect older people’s social, cultural and spiritual differences.1.What does the Equal Opportunity Act say about aged care providers and people’s social, cultural and spiritual differences?