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Section A: Skills ActivityThe Skills Activity is designed to be a series of demonstrative tasks that should be assessed by observation (by the assessor or third party, depending on the circumstances).It will demonstrate all of the skills required for this unit of competency – your assessor will provide further instructions to you, if necessary.Section B: Knowledge Activity (Q & A)The Knowledge Activity is designed to be a verbal questionnaire where the assessor asks youa series of questions to confirm your competency for all of the required knowledge in the unit of competency.Section C: Performance ActivityThe Performance Activity is designed to be a practical activity performed either in the workplace or a simulated environment. You should demonstrate the required practical tasks for the unit of competency and be observed by the assessor and/or third party, as applicableto the situation. If the third party is required to observe you, you will need to make the required arrangements with them.33 | P a g e
If necessary for the activities, you should attached completed written answers, portfolios or any evidence of competency to this workbook.34 | P a g e
Section A: Skills ActivityObjective: To provide you with an opportunity to show you have the required skills for thisunit.A signed observation by either an approved third party or the assessor will need to be included in this activity as proof of completion.This activity will enable you to demonstrate the following skills:Readingorecognises and interprets textual information from a range of sources to determine and adhere to requirementsoapplies strategies to self-correct and verify clarity and conformity of informationWritingodevelops documents using required format, accurate spelling and grammar and terminology specific to requirementsoorganises content to support purposes and audience of material, using clear and logical languageOral communicationoconfirms requirements with relevant personnel using specific terminology and listening and questioning techniquesNavigate the world of workorecognises and follows explicit and implicit protocols and meets expectations associated with own roleInteract with othersoselects and uses appropriate conventions and protocols when communicating in a range of familiar work contextsGet the work doneoUses basic features and functions within applications to access, store, organise data and perform routine work tasks.35 | P a g e
Answer the activity in as much detail as possible, considering your organisational requirements.1.Design a business document according to the requests of a customer. You will be provided with the customer’s request in different textual forms. This will include:An emailA letter.