spreadsheet in Microsoft excel. Therefore, a software add-in must be combined with the spreadsheet in order for an organization to properly calculate a DEA benchmark. I strongly believe that just like OLS, DEA also has several limitations as well. One stand- out limitation includes not being able to “account for nuanced variations among organizations being evaluated, such as differences in technologies in use, skill levels of staff, or pay practices” (Langabeer & Helton, 2016, p. 408). As well, the quality of outputs cannot be obtained by DEA. However, rest assured, using DEA in benchmarking is a great tool to enable operations managers to focus in of specific areas that need improved or implemented. Clear and concise targets lead operations managers tin the right direction, to achieving organizational objectives. When searching for the right passage or scripture in the bible, there were many that relates to goal setting, but Philippians 3:13-14 captured my attention most. I believe that any operations manager should keep some of these in mind when utilizing various quantitative tools in benchmarking. One verse that stood out to me was the verse saying, “ Brothers and sisters, I do not consider myself yet to have taken hold of it. But one thing I do: Forgetting what is behind
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