 Susan Gifford – Responsible for maintenance of patient medical records.  Tom Capaletti – Handles accounts receivables.  Tammy Alipio – insurance and billing specialist.  Lisa Sung – Responsible for managing appointments. Reminder calls to patients and preparing daily appointment lists.  Carla Herrera – Ordering and organizing office and medical staffs with ordering office and medical supplies. The next part of the process is to establish the topics of discussion, or the subjects you would like to address with those being interviewed. In this case there are four key subjects to be addressed to include:  Patient scheduling  Billing and accounts receivable  Human Resources  Payroll

M2 Written Assignment 4 There are several questions to be asked of all groups, but primarily Anita Davenport. I feel it is first important to know details of the current system. These questions come in two different forms, both open-ended and closed-ended questions. Open ended questions derive responses that are less structured and gain information that is geared to the interviewee’s opinions, attitudes, or suggestions. Now, closed-ended questions are looking for more specific responses, and require facts to be verified. Here are a few examples of each to ask of Anita Davenport:  Open-ended - How do users feel about the current systems? - How are specific tasks performed currently? - Why are tasks performed in that manner? - What do you feel could be implemented to improve said processes?  Closed-ended - How many workstations are in each given section? - Who reviews reports before being sent out? - How many hours of training do individuals in given sections receive? - On a scale of 1 – 10, how do you feel the current systems are running?