Research-The-Lived-Experience-of-People-in-Ireland-using-Online-Public-Services-.doc

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the course finder menu in the header popped up and covered the screen, making it difficult to close on a mobile with a small screen No Yes, jobseeker app – Apple and Android HSE.ie Desktop site worked acceptably on a mobile No No IrishRail.ie Certain elements such as the Live information and timetable search were difficult to use on a mobile device as the station drop- downs covered most of the screen, similar to the Dublin Bus site No No MotorTax.ie Site rendered poorly as the banner is very wide, leaving a very narrow column for text No No Revenue.ie Desktop site worked acceptably on a mobile No No RTE.ie Desktop site did not always automatically direct to mobile site Yes, mobile edition of the news site at m.RTE.ie Yes several apps including RTE Player, news and radio apps Welfare.ie Desktop site worked acceptably on a mobile No No DRAFT CONFIDENTIAL Page 88 11/16/2017
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Social media Table 4.4: Social media presence of the 11 sites reviewed Four of the sites were actively engaging in two-way activity on two social media channels: HSE.ie, AnPost.ie, DublinBus.ie and IrishRail.ie. Another four had some level of activity. Site Present on Twitter? Type of communication Present on Facebook ? Type of communication Socia media links on site? AnPost.ie 89 Yes Two-way Yes Two-way Yes BusEireann.ie Yes One-way Yes Two-way Yes CitizensInformatio n.ie Yes One-way No N/A No DublinBus.ie Yes Two-way Yes Two-way Yes Fas.ie No N/A No N/A No HSE.ie Yes Two-way Yes Two-way Yes Irishrail.ie Yes Two-way Yes Two-way Yes Motortax.ie No N/A No N/A No Revenue.ie No N/A No N/A No RTE.ie 90 Yes One-way Yes Some two-way, e.g. poll No 89 Twitter handle is @postvox and name is Angus Laverty; difficult to find An Post on Twitter by searching 90 @rtenews account was used to evaluate Twitter presence. RTÉ has a variety of Twitter handles and Facebook pages DRAFT CONFIDENTIAL Page 89 11/16/2017
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Welfare.ie Yes One-way No N/A Yes DRAFT CONFIDENTIAL Page 90 11/16/2017
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4.2.6 Other considerations Downloading forms vs online forms The NDA survey showed that many people’s interactions with public sector sites involve downloading forms – which suggests that they are going online to get a form, printing it and filling it in offline. The expert evaluation shows that some of the public sector sites have moved towards online forms, but this is not always possible with official forms that require hard copy versions and/or signatures. Accessibility Only five of the sites reviewed stated a level of accessibility that they conform to or strive to conform to. A further five of the 11 sites had no mention of website accessibility. Table 4.5: Measures of level of accessibility of the 11 websites Site Is there a stated commitment to accessibility ? What level does it commit to?
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Christopher Reinemann
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