31 ch 13 describes how an organization matches its

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31. (Ch 13) ________ describes how an organization matches its own capabilities with the opportunities in the marketplace to accomplish its overall objectives. a. Strategy b. Planning c. Learning and growth perspective d. Customer perspective
32. (Ch 13) Which of the following is NOT a potential weakness of using the Balanced Scorecard?
33. (Ch 13) Manufacturing cycle efficiency is an example of a balanced-scorecard measure of the: Page 13 of 15
a.a. internal business process perspective a.b. customer perspective a.c. learning and growth perspective a.d. financial perspective 34. (Ch 13) Which of the following statements regarding incentive reward systems is False ?
35. (Ch 13) In a balanced scorecard, which of the following would be a measure of the learning and growth area of performance?
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36. (Ch 13) Which of the following strategy maps of performance measures makes the most sense for a firm that is competing with a product innovation strategy? L EARNING AND G ROWTH a) Knowledge of efficient production techniques Ability to contact customers quickly Customer satisfaction with personal treatment Sales per customer b) Sales per customer Knowledge of efficient production techniques Direct material price variance Revenue from new products c) Knowledge of efficient production techniques Direct material price variance Customer satisfaction with existing products Revenue from existing products d) Deep level of expertise in field Ability to understand customer desires Customer satisfaction with new products Revenue from new products The correct answer is D. A is an example of a strategy map for a company with a customer intimacy strategy, B is totally incorrect, and C is for a company with a cost efficiency strategy. I NTERNAL B USINESS P ROCESS C USTOMER F INANCIAL
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