84 1 Stop look and listen 2 Identify the problem 3 Dont place blame 4 Solve the

84 1 stop look and listen 2 identify the problem 3

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84. 1. Stop, look, and listen. 2. Identify the problem. 3. Don't place blame. 4. Solve the problem. 5. Follow up. Downloaded by paramveer singh ([email protected])
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lOMoARcPSD|5118491 10 Summary Category # of Questions Accessibility: Keyboard Navigation 78 Difficulty: Easy 29 Difficulty: Hard 13 Difficulty: Medium 42 Futrell - Chapter 10 84 Learning Objective: 10-01 Explain why you should welcome a prospects objections. 5 Learning Objective: 10-02 Describe what to do when objections arise. 2 Learning Objective: 10-03 Discuss the basic points to consider in meeting a prospects objections. 2 Learning Objective: 10-04 Explain five major categories of objections. 25 Learning Objective: 10-05 Present; illustrate; and use the four-step process for meeting prospect objections. 15 Learning Objective: 10-06 Describe what to do after the four steps. 11 Learning Objective: 10-07 Understand and use specific objection-handling techniques. 16 Learning Objective: 10-08 Understand how to deal with difficult customers. 3 Learning Objective: 10-09 Explain the process of negotiating with a win-win outcome. 5 Downloaded by paramveer singh ([email protected])
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