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84. 1. Stop, look, and listen. 2. Identify the problem. 3. Don't place blame. 4. Solve the problem. 5. Follow up.Downloaded by paramveer singh ([email protected])
lOMoARcPSD|511849110 SummaryCategory# of QuestionsAccessibility: Keyboard Navigation78Difficulty: Easy29Difficulty: Hard13Difficulty: Medium42Futrell - Chapter 1084Learning Objective: 10-01 Explain why you should welcome a prospects objections.5Learning Objective: 10-02 Describe what to do when objections arise.2Learning Objective: 10-03 Discuss the basic points to consider in meeting a prospects objections.2Learning Objective: 10-04 Explain five major categories of objections.25Learning Objective: 10-05 Present; illustrate; and use the four-step process for meeting prospect objections.15Learning Objective: 10-06 Describe what to do after the four steps.11Learning Objective: 10-07 Understand and use specific objection-handling techniques.16Learning Objective: 10-08 Understand how to deal with difficult customers.3Learning Objective: 10-09 Explain the process of negotiating with a win-win outcome.5Downloaded by paramveer singh ([email protected])