Pre requisites prerequisite units sitxohs002a follow

Pre-Requisites
Prerequisite units SITXOHS002A Follow workplace hygiene procedures
Employability Skills Information
Employability Skills This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements describe the
essential outcomes of a
unit of competency.
Performance criteria describe the required performance needed to
demonstrate achievement of the element. Where bold italicised
text is used, further information is detailed in the required skills
and knowledge and/or the range statement. Assessment of
performance is to be consistent with the evidence guide.

TAE40110 – Certificate IV in Training and Assessment (Assessment) Book of Readings
© 2013 MRWED Training and Assessment – Version 2.4.2 (18/04/2013) Page 85
Elements and Performance Criteria
ELEMENT PERFORMANCE CRITERIA
1. Prepare and serve a
range of non-alcoholic
drinks.
1.1 Prepare ingredients and equipment for non - alcoholic
drinks prior to service.
1.2 Identify the name and style of drink in response to a
customer request.
1.3 Select and assemble the correct ingredients, equipment
and relevant machinery according to enterprise
practices.
1.4 Prepare drinks correctly using appropriate methods ,
according to standard recipes, customer requests and
required timeframe.
1.5 Ensure correct strength, taste, temperature and
appearance for each drink prepared.
1.6 Present drinks attractively in appropriate crockery or
glassware and garnish attractively where appropriate,
according to enterprise standards.
2. Use, clean and maintain
equipment and
machinery for non-
alcoholic drinks.
2.1 Use machinery and equipment safely according to
manufacturer specifications and hygiene and safety
requirements.
2.2 Clean machinery and equipment regularly and maintain
according to manufacturer specifications and enterprise
cleaning and maintenance schedules.
2.3 Use energy and water resources efficiently when
preparing non-alcohol beverages to reduce negative
environmental impacts.
2.4 Identify problems promptly and report them to the
appropriate person.

TAE40110 – Certificate IV in Training and Assessment (Assessment) Book of Readings
© 2013 MRWED Training and Assessment – Version 2.4.2 (18/04/2013) Page 86
ELEMENT PERFORMANCE CRITERIA
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE
This section describes the essential skills and knowledge and their level, required for this
unit.
The following skills must be assessed as part of this unit:
 customer service skills for determining customer requirements and preferences
 preparation and service of a variety of coffees, teas and non-alcoholic beverages
 problem-solving skills to resolve drinks curdling, coffee strength or milk texturisation
 communication skills to liaise with customers and other team members, clarify
requirements, provide information and listen to and interpret information and non-
verbal communication
 literacy skills to read recipes for drinks
 numeracy skills to calculate amounts of ingredients for drinks or increase amounts
for larger quantities or multiple orders.