Regardless of their level in the company, all managers are expected to serve as spokespersons to other work units, managers, and vendors.CorrectA. TrueB. FalseAnswer Key: TrueQuestion 7 of 205.0/ 5.0 PointsTo manage successfully in a team environment, managers need to be trained in people skills.CorrectA. TrueB. FalseAnswer Key: TrueQuestion 8 of 205.0/ 5.0 PointsTop management supports training in many ways such as providing vision, serving as sponsor, governor and marketing agent but relies on experts and trainers for subject matter expertise and training.CorrectA. TrueB. FalseAnswer Key: FalseQuestion 9 of 205.0/ 5.0 PointsThe places a company prefers to obtain human resources to fill open positions is called assignment flow.CorrectA. TrueB. FalseAnswer Key: False
Question 10 of 205.0/ 5.0 PointsAmong the strengths of the business-embedded model is its customer orientation, customized solutions, and accountability for training outcomes.CorrectA. TrueB. FalseAnswer Key: TrueQuestion 11 of 205.0/ 5.0 Points"For what jobs can training make the biggest difference in product quality or customer service?" is appropriate for upper-level managers to ask.CorrectA. TrueB. FalseAnswer Key: FalseQuestion 12 of 205.0/ 5.0 PointsData gathered from focus groups has the disadvantage of potentially threatening to employees and managers may use the information to punish rather than train.
- Spring '14