Question 14Social capital is a phrase that refers to all of the following, except:Question 15As communications improve and people around the world are able to witness the horrors of natural disasters, terrorism, and war, international relief efforts by corporations are becoming:
Question 16A significant business disruption that stimulates extensive news media and social networking coverage is called a(n):
Question 17A Harris poll indicated that since 2008, the number of firms with a reputation of distinction have:
Question 18Seeking to restore the firm's reputation takes place during this effective crisis management step:
Question 19A rule of media communication is to:
Question 20Which of these situations is not a reason for a firm to communicate through the media?