Conflict assessment assessing communication reaction

Conflict Assessment
Assessing communication reaction is another area to
consider.

Does a person withdraw?

Does a person react?
People have tendencies to do one or the other and it is
a pattern that is established and takes time to change
(Keyton, Caputo, Ford, Fu, Leibowitz, Liu, Polasik,
Ghosh, & Wu, 2013).

References
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References
Patterson, K., Grenny, J., Mc Millan, R., & Switzler, A. (2002). Crucial conversations: Tools for talking when stakes are high. New
York, NY: McGraw-Hill.
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