Conflict Assessment Assessing communication reaction is another area to

Conflict assessment assessing communication reaction

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Conflict Assessment Assessing communication reaction is another area to consider. Does a person withdraw? Does a person react? People have tendencies to do one or the other and it is a pattern that is established and takes time to change (Keyton, Caputo, Ford, Fu, Leibowitz, Liu, Polasik, Ghosh, & Wu, 2013).
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References Galley, B. (date unknown). Retrieved from Hawk, S., Fischer, A., & Van Kleef, G. (2012). Face the noise: Embodied responses to nonverbal vocalizations of discrete emotions. Journal of Personality and Social Psychology , 102 (4), 796-814. doi:10.1037/a0026234 Hills, L. (2014). Overcoming the ten most common barriers to effective team communication. Podiatry Management, 33 (3), 141- 148. Retrieved from EBSOhost. Keyton, J., Caputo, J. M., Ford, E. A., Fu, R., Leibowitz, S. A., Liu, T., Polasik, S., Ghosh, P., & Wu, C. (2013). Investigating verbal workplace communication behaviors. Journal of Business Communication , 50 (2), 152-169. doi:10.1177/0021943612474990 Middaugh, D. (2013). Signal-to-noise ratio: Filtering out ineffective communication. MedSurg Nursing, 22 (4), 262-263. Retrieved from EBSOhost. Nancy, B. (2013). Healthy work environments and staff nurse retention. Nursing Administration Quarterly, 37 (4), 356-370. doi: 10.1097/NAQ.0b013e3182a2fa47 Nicotera, A., Mahon, M., & Wright, K. (2014). Communication that builds teams: assessing a nursing conflict intervention. Nursing Administration Quarterly, 38 (3), 248-260. doi:10.1097/NAQ.0000000000000033
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References Patterson, K., Grenny, J., Mc Millan, R., & Switzler, A. (2002). Crucial conversations: Tools for talking when stakes are high. New York, NY: McGraw-Hill. Petersen, M., Blackmer, M., McNeal, J., Hill, & Pamela D. (2013). What makes handover communication effective? Nursing Management, 44 (1), 15–18. doi:10.1097/01.NUMA.0000424026.21411.65 Rouse, R., & Al-Maqbali, M. (2014). Identifying nurse managers’ essential communication skills: An analysis of nurses’ perceptions in Oman. Journal of Nursing Management 22 (2), 192 200. doi: 10.1111/jonm.12222. Sargeant, J., MacLeod, T., & Murray, A. (2011). An interprofessional approach to teaching communication skills. Journal of Continuing Education in the Health Professions, 31 (4), 265-267. doi:10.1002/chp.20139
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