organizational resourcesand employee skills. Work Specialization 10. _________ is the process by which jobs or tasks are grouped together by function, product, geography, process, or customerDepartmentalization9. Maslow proposed a hierarchy of needs that can be broadly classified as _________ and __________ needsdeficiency; growth8. The ____ of the Baldrige Excellence Model deals with the transformation of inputs into outputs. Operations 7. reports, problems, metrics, and concerns are a part of upward communication6. Looking at precedents and experience before arriving at decisions is at theheart of evidence based management5. A systemis a set of inter-related parts that work together towards a well-defined objective.