The Sunshine Protection platform is an integrated solution developed by China

The sunshine protection platform is an integrated

This preview shows page 17 - 19 out of 66 pages.

manage and properly supervise their children’s use of smartphones. The Sunshine Protection platform is an integrated solution developed by China Mobile Beijing Company to ensure the healthy use of Internet by minors. The platform allows parents to activate safety protection features to block pornographic, violent and virus-infected websites, thereby creating a green and safe online environment for their children. Functions like screen time limit can be set up to encourage children to develop good habits for using the Internet. We set up Network Safety Leading Groups at both the Group and provincial subsidiaries; we formu- lated the China Mobile Implementation Plan for Deepening ICT Fraud Prevention and Crackdown Measures and China Mobile Accountability Management Measures for ICT Fraud Prevention and Crackdown, further improving the evaluation and accountability system. We have realized systematic identification, monitoring and quick handling of roaming numbers from places where frauds frequently originated from as well as numbers indicated in fraud messag- es, through the use of innovative, integrated data analysis-based measures; we provided users with fraud number alert service free of charge via our And Color Printing service. Big Data-Based Telecommunication Fraud Prevention and Crackdown Technology Building Sunshine Internet Screen to Safeguard Healthy Childhoods 260,000 557,000 390 Handled “Call you to death” and other harassment phone numbers over over types million Monitored and intercept- ed malware Intercepted spam messages per month on average 2018 Improving management system Innovating regulation measures Strengthening source control and treatment Preventing Telecommunication Frauds We fully implemented real-name phone number registration and intensified rectification and regu- lation over key businesses; we took measures to shut down pseudo base stations and deal with mo- bile malware, “Call you to death” numbers, “Ring once” numbers, and phishing sites; we provided a variety of reporting channels and established a normalized verification mechanism. 16
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Indicators 2016 2017 2018 Customer rights protection Number of complaints per million customers (person-times) 46.2 35.4 32.1 Number of reported spam messages handled (10,000) 149 128 133 Number of fraud numbers dealt with 136,000 50,700 19,600 Our Sustainable Development Rationale As information consumption finds its way into every corner of our social and personal lives, people are exposed to an increasing number of negative events such as telecommunications frauds and information leakages, which has become a major risk to be guarded against for building a digital society. It is China Mobile’s top priority to deliver quality products and reliable services and ensure solid protection on top of greater convenience for information consumption. We actively practice sustainable operations and responsible pro- duction strategies by improving our customer service management system, optimizing customer experience and intensifying crackdown measures on illegal actions such as telecommunications frauds, continuously cham-
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