the customer is offered with a range of higher level of services and products from which the customer chooses. Regardless of the level selected by the customer, the seller keeps on upselling to more expensive products and services. This method would perfectly sell the executive rooms Add-on in that even after the customer chooses the room they prefer. The seller can keep on upselling recommending on the executive room. Question 5. Provide 3 examples for how you could anticipate the needs of your customers in your service area. This may include special provisions dependent on special needs, service situation, preferences etc.
ACCOMMODATION SERVICE IN HOSPITALITY INDUSTRY 9 I could anticipate the needs of my accommodation or hospitality customers through the following main examples. 1. Giving a customer an easy way to explain themselves. This would involve holding a two-way conversation with the customers in different places. It also includes engaging them in different ways where I can further solve their problems or alleviate their pain points. In the provision of accommodation services for the customers, it is necessary to create practical ways t capture what they do or say and also an open and inviting channel to use. This can perfectly perform through direct customer feedback through online platforms like Facebook and Twitter, through the phone conversation or the advisory boards. 2. Allowing customers to test or try before they buy. Most of the times, it is quite essential for the customer to try a product or service before they buy it. This example works best in add-ons and extras. For example, when providing particular add-ons like traditional Australian foods to a guest from a different country, it is important to allow the customer to taste the food and conclude to them that it is delicious. Providing special rooms for prominent leaders with total privacy is essential in attracting them to buy your accommodation services. 3. Special provisions dependent on special needs. Designing your accommodation services in a way to accommodate people with special needs is quite significant. Assigning personnel always to direct the people who are visually impaired, dumb, and even lame people attract more customers in accommodation service industries. Provision of foods for different people requiring special diets is also essential. People with high blood pressure and diabetes need special foods. Providing such meals will please your customers and attract more. Question 6 How will you ensure all products and services are packaged or actioned before customer delivery, including any variations, add-ons, or special requests? How does this enhance the standard level of customer service? To ensure all products and services are well packaged or auctions before they get delivered to the customers, I would use the following four main strategies.
- Fall '19