This includes Deciding if specialist advice is required Contacting appropriate

This includes deciding if specialist advice is

This preview shows page 92 - 96 out of 114 pages.

This includes: Deciding if specialist advice is required Contacting appropriate specialist(s) to obtain advice Obtaining specialist advice. Type of observation/evidence: What did the learner do? When did s/he do it? Over what period of time? How did s/he do it? What was the outcome? Other relevant comments/evidence: 33. Proactively seek, review, and act upon information needed to maintain sound business relationships. This may include: Obtaining relevant business contacts information Assessing information for making appropriate contact with individuals Making and taking opportunities to make contact. Type of observation/evidence: What did the learner do? When did s/he do it? Over what period of time? How did s/he do it? What was the outcome? Other relevant comments/evidence: HA_SITXMGT002_Learner WorkbookV2.1_9Sept2018
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P a g e | 92 34. Honour agreements within scope of individual responsibility, complying with agreed terms. This includes: Following agreed terms of agreements and contracts Referring to agreements and contracts for information Working within own area of responsibility and involving others when needed. Type of observation/evidence: What did the learner do? When did s/he do it? Over what period of time? How did s/he do it? What was the outcome? Other relevant comments/evidence: 35. Take account of agreed performance indicators. This may include: Checking your own performance indicators Formulating work plans and actions around agreed performance indicators Carrying out work in line with agreed performance indicators. Type of observation/evidence: What did the learner do? When did s/he do it? Over what period of time? How did s/he do it? What was the outcome? Other relevant comments/evidence: HA_SITXMGT002_Learner WorkbookV2.1_9Sept2018
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P a g e | 93 36. Make adjustments to agreements in consultation with customer or supplier and share information with appropriate colleagues. This may include: Discussing required adjustments with work colleagues Seeking legal advice/assistance Arranging and attending a meeting with the customer/supplier to make the adjustments. Type of observation/evidence: What did the learner do? When did s/he do it? Over what period of time? How did s/he do it? What was the outcome? Other relevant comments/evidence: 37. Nurture relationships through regular contact and use of effective interpersonal and communication styles. This includes: Finding appropriate ways and reasons to make contact with your business contacts Understanding and using interpersonal skills and communication styles. Type of observation/evidence: What did the learner do? When did s/he do it? Over what period of time? How did s/he do it? What was the outcome? Other relevant comments/evidence: HA_SITXMGT002_Learner WorkbookV2.1_9Sept2018
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P a g e | 94 38. Reading skills to interpret potentially complex agreements, conditions and contracts.
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