This includes deciding if specialist advice is

This includes:
 Deciding if specialist advice is
required
 Contacting appropriate specialist(s)
to obtain advice
 Obtaining specialist advice.
Type of observation/evidence:
What did the learner do?
When did s/he do it? Over what period of time?
How did s/he do it?
What was the outcome?
Other relevant comments/evidence:
33. Proactively seek, review, and act upon
information needed to maintain sound
business relationships.
This may include:
 Obtaining relevant business contacts
information
 Assessing information for making
appropriate contact with individuals
 Making and taking opportunities to
make contact.
Type of observation/evidence:
What did the learner do?
When did s/he do it? Over what period of time?
How did s/he do it?
What was the outcome?
Other relevant comments/evidence:
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34. Honour agreements within scope of
individual responsibility, complying with
agreed terms.
This includes:
 Following agreed terms of
agreements and contracts
 Referring to agreements and
contracts for information
 Working within own area of
responsibility and involving others
when needed.
Type of observation/evidence:
What did the learner do?
When did s/he do it? Over what period of time?
How did s/he do it?
What was the outcome?
Other relevant comments/evidence:
35. Take account of agreed performance
indicators.
This may include:
 Checking your own performance
indicators
 Formulating work plans and actions
around agreed performance
indicators
 Carrying out work in line with
agreed performance indicators.
Type of observation/evidence:
What did the learner do?
When did s/he do it? Over what period of time?
How did s/he do it?
What was the outcome?
Other relevant comments/evidence:
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36. Make adjustments to agreements in
consultation with customer or supplier
and share information with appropriate
colleagues.
This may include:
 Discussing required adjustments
with work colleagues
 Seeking legal advice/assistance
 Arranging and attending a meeting
with the customer/supplier to make
the adjustments.
Type of observation/evidence:
What did the learner do?
When did s/he do it? Over what period of time?
How did s/he do it?
What was the outcome?
Other relevant comments/evidence:
37. Nurture relationships through regular
contact and use of effective
interpersonal and communication styles.
This includes:
 Finding appropriate ways and
reasons to make contact with your
business contacts
 Understanding and using
interpersonal skills and
communication styles.
Type of observation/evidence:
What did the learner do?
When did s/he do it? Over what period of time?
How did s/he do it?
What was the outcome?
Other relevant comments/evidence:
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38. Reading skills to interpret potentially
complex agreements, conditions and
contracts.