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2 3 3 L EARNING O BJECTIVES CHAPTER 10 ORGANIZING FOR QUALITY After reading this chapter, the reader will be able to identify groups responsible for quality in a healthcare organization, ➤ describe typical participants in healthcare quality management activities, ➤ explain the purpose and content of a quality management plan, ➤ recognize aspects of organizational culture that influence the effectiveness of quality ➤ management, and discuss strategies for overcoming environmental characteristics inhospitable to ➤ quality improvement.