Include explanation of how activities work with

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Include explanation of how activities work with organisational strategic goals in all communications to internal personnel.Regular coaching.Training needs analysis and training (leadership, WHS, ethical/legal training).Strategic goals included in induction program.Employee incentives for performance in all areas relevant to operational and strategic goals.4. Increasing sales revenue.General ledger accounts; financial statements:Revenue target = $11 millionProfit target = $1,872,286Marketing campaigns.Sales training for floor staff.5. Reduce direct and indirect costs of operations.General ledger accounts; financial statements:owagesocost of agent servicesoconsultancy feesowastage and associated expenses.Expense target = $5,785,714COGS target = $5,890,000Renegotiate with suppliers.Research potential new suppliers.Research new distribution possibilities, such as e-commerce/delivery.Management engagement with employees to achieve greater employee support of organisational goals.Greater use by managers of budgets to encourage restraint.Greater focus on budget restraint in management of projects / activities.Inventory management through ERM to reduce overstocking and risk associated with storage.Incentives (as part of manager/employee performance management and bonus system).Page 12of 22
6. Provide services for customers through e-commerce websiteCustomer complaint not more than 5 personResponse time when handling customer enquiry (Response Time Target < 15 minutes)The quality of the information provided to the customer (Target < 5% error of number of information provided))Number of products distributed by team (Target, increase 10%)Expenses amount (Target < 10%)Ensure that online sales and customer service employee participate in training courses.A more clear and compelling website design and simple way to make it easier to navigate.Weekly update site information,through e-commerce website to promote products.Make sure that at least one employee is on standby to help customers.Task 5 (b)Appendix 3: Balanced scorecard templateKRA (key result area)Target KPI (key performanceindicator)ResultFinancial10% reduction in operating expensesExpenses amountCustomer satisfactionLess than five complaints per quarter.Not more than 15 minutes each timeNumber of complaintsResponse time when handling customer enquiryPage 13of 22
Internal business processes10% increase in each quarterNumber of products distributed by teamProfessional developmentThe error message provided to customers each time is less than 5%The quality of the information provided tothe customerTask 6Page 14of 22
Appendix 4: Contingency plan templateContingency PlanCompany name: BBQfunName of person developing the plan:Kim Chen, Operational General ManagerWho was consulted as part of this plan?

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