Resources o what resources are required human

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Resources o What resources are required - human, physical, financial etc o Users frequently require more training than generally thought by vendors and management. o What is the scope of the training to be conducted?
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BSBMGT608 Assessment Version 1.1 07/19 Page 15 of 18 Environment o Preferable if training is conducted off-site unless it is on the job training. o Assess training conflicts with periods of high processing demands or reduced staffing levels. Documentation and other materials o Describe what types of documentation (electronic and paper) and materials are required prior, during and after training. How will they be developed, supplied and maintained? Schedule o It may be appropriate to attach the training schedule as an appendix. Course Structure o Training may be accomplished through external and internal courses (eg. team building exercises), on the job training (OJT), computer-based training and self development (eg books). o Training must be relevant to actual work. o Ensure non-technical users are provided with the opportunity to articulate their requirements (consultation). o Training is tailored to suit different types of users (needs analysis). On-going Training requirements o Ensure that users have the capability to reinforce their learning by application usage post training. o Ensure adequate and appropriate backup support is available to avoid reliance upon individuals. o Establish a timetable for a minimal level of proficiency of new technology / systems to be demonstrated by impacted staff. o Ensure that any training is assessed for relevance, effectiveness, adequacy etc after it has been provided. o Identify the on-going training requirements for the <business unit> over the next <12 months>? Training Budget o Is there to be a separate training budget detailed? It may be appropriate to include as appendix. 7. Maintenance Plan The Maintenance Plan is used to describe the maintenance requirements for the project outputs once they have been accepted by the Business Owner, and how they will be achieved. Maintenance requirements may include the following (examples): computer systems and applications; hardware and other peripherals; technical / business manuals or documents; communications equipment; externally produced manuals, methodologies etc; security arrangements; Other issues that may require consideration: what warranty periods are required together with on-going maintenance requirements?
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BSBMGT608 Assessment Version 1.1 07/19 Page 16 of 18 what contracts and / or service level agreements will be required for internal / external suppliers? what processes and responsibilities will need to be established? For systems / applications, describe how modifications, enhancements. Effects and / or deficiencies shall be recorded (e.g. problem reports, change requests etc), actioned and managed.
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