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28 hamel g leading the revolution boston harvard

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28. Hamel, G.Leading the Revolution. Boston: Harvard Business School Press, 2000.29. Hevner, A.R. The three cycle view of design science research.Scandinavian Journal ofInformation Systems,19, 2 (2007), 87.30. Hu, P.J.; Chau, P.Y.K.; Liu Sheng, O.R.; and Kar Yan, T. Examining the technologyacceptancemodelusingphysicianacceptanceoftelemedicinetechnology.JournalofManagement Information Systems,16, 2 (1999), 91112.31. Järvelä, P.; Loikkanen, J.; Tinnilä, M.; and Tuunainen, V.K. Business models forelectronic commerce in the travel services.Information Technology and Tourism,2, 3(1999), 185196.32. Kerkhoff, M.; Kromat, T.; and Peters, C. Geschäftsmodelle in der Telemedizin-einOrdnungsrahmen. Morphologie Telemedizinischer Dienstleistungen im Rahmen eines Wert-und Serviceorientierten Geschäftsmodellansatzes.Working Paper Series. Kassel, 2014.33. Koch, A.; Strobel, A.; Kici, G.; and Westhoff, K. Quality of the critical incidenttechnique in practice: Interrater reliability and usersacceptance under real conditions.Psychology Science Quarterly,51, (2009), 315.34. Leimeister, J.M.Dienstleistungsengineering und -management. Berlin: Springer Verlag,2012.35. Leimeister, J.M., and Peters, C.Gesellschaftlich notwendige Dienstleistungen-sozialeInnovationen denken lernen [Necessary Services for Society - Learning to Think in SocialInnovations], inWISO-Diskurs - Expertisen und Dokumentationen zur Wirtschafts- undSozialpolitik [WISO-Discourse - Expert Reports and Documentations on Economic andSocialPolicies],ArbeitspapierdesArbeitskreisesDienstleistungenderFriedrich-Ebert-102PETERS, BLOHM, AND LEIMEISTER
Stiftung [Working Paper of the Working Group Services, Friedrich-Ebert-Foundation], Editor.2012, Friedrich-Ebert-Foundation, Department of Economic and Social Policies: Bonn,Germany.36. Maglio, P., and Spohrer, J. Fundamentals of service science.Journal of the Academy ofMarketing Science,36, 1 (2008), 1820.37. Maglio, P.P., and Spohrer, J. A service science perspective on business model innova-tion.Industrial Marketing Management,42, 5 (2013), 665670.38. Maglio, P.P.; Srinivasan, S.; Kreulen, J.T.; and Spohrer, J. Service systems, servicescientists, SSME, and innovation.Communications of the ACM,49, 7 (2006), 8185.39. Mahadevan,B.BusinessmodelsforInternet-basede-commerce:Ananatomay.California Management Review,42, 4 (2000), 5569.40. McColl-Kennedy, J.R.; Vargo, S.L.; Dagger, T.S.; Sweeney, J.C.; and v. Kasteren, Y.Health care customer value cocreation practice styles.Journal of Service Research,15, 4(2012), 370389.41. McLoughlin, I.P.; Maniatopoulos, G.; Wilson, R.; and Martin, M. Inside a digitalexperiment:Co-producing telecare services for older people.Scandinavian Journal ofInformation Systems,24, 2 (2012), 1326.42. Menschner, P.; Peters, C.; and Leimeister, J.M. Engineering knowledge-intense, person-oriented services: A state of the art analysis. InProceedings of the Nineteenth EuropeanConference on Information Systems (ECIS). Helsinki, 2011.

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