Operations slides Fall 2017 BUSM 2001 - Copy.pptx

The value equation v operations price e performanc

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The Value Equation v Operations price e Performanc Value price Innovation y Flexibilit Timeliness Quality Value
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Competing with Productivity As Productivity Increases Prices Decrease Customer Value Increases price Innovation y Flexibilit Timeliness Quality Value
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Productivity Improvements 1. Specialization 2. Better Work Practices and Automation 3. Learning 4. Economies of Scale 5. Supply Chain Management
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Economies of Scale - Examples
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5. Supply Chain Management What is a supply chain? All stages in fulfilling customer requests The entire process from raw materials to point of consumption A network of facilities
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A Typical Supply Chain Manufacturer Distributor Retailer Customer Supplier Material/Product Flow Value-Added Services Funds Flow Information Flow
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The Boeing 787 Supply Chain
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Why Quality is Critical Quality: Quality is the single most important thing you can work on to improve the effectiveness of your company. It's as simple as that. Things just cascade when you get control of your quality. John Young, Former CEO - Hewlett Packard price Innovation y Flexibilit Timeliness Quality Value
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Eight Dimensions of Quality 1. Performance 2. Features
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Eight Dimensions of Quality 3.
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