A They are all tangible services B They are all people based services C They do

A they are all tangible services b they are all

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A. They are all tangible services.B.They are all people-based services.C. They do not have problems with idle production capacity.D. They are all equipment-based services.E. They never use off-peak pricing.The security guard is unskilled labor, the plumber is skilled labor, and the management consultant is professional labor; all are people-based services. See also text Figure 12-4.AACSB: 3LL: 3Learning Objective: 12-02 Recognize how services differ and how they can be classified68.(p. 303)The categories for equipment-based services include __________. A. unskilled labor, skilled labor, professionalsB. volunteers, unskilled and skilled operators, professionalsC. volunteers, automated, skilled operators and unskilled operatorsD. operated by skilled operators, unskilled labor, professionalsE.automated, operated by relatively unskilled operators, operated by skilled operatorsAs shown in text Figure 12-4 the three categories for equipment-based services include automated (self-service), operated by relatively unskilled operators, and operated by skilled operators.AACSB: 3LL: 2Learning Objective: 12-02 Recognize how services differ and how they can be classified12-98
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Chapter 12 - Services Marketing69.(p. 303)The categories for people-based services include __________. A. volunteers, skilled operators, and professionalsB. volunteers, unskilled operators, and skilled operatorsC. automated, skilled operators, and professionalsD.unskilled labor, skilled labor, and professionalsE. automated, operated by skilled operators, and professionalsAs shown in text Figure 12-4 the three categories for people-based services include unskilled labor, skilled labor, and professionals.AACSB: 3LL: 2Learning Objective: 12-02 Recognize how services differ and how they can be classified70.(p. 303)In nonprofit organizations, excesses in revenue over expenses are A. taxed at one-half the rate for profit organizations.B. distributed equally to all of the organization's shareholders.C.returned to the organization's treasury for continuation of the service.D. taxed at a reduced rate if the revenue is to be used in keeping with the organization's core mission.E. not taxed at all unless it is a religious organization.When excess revenue exists, the money goes back into the organization's treasury to allow continuation of the service.AACSB: 3LL: 2Learning Objective: 12-02 Recognize how services differ and how they can be classified12-99
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Chapter 12 - Services Marketing71.(p. 303)A nonprofit organization may pay taxes if A. excess revenues exceed 18 percent of the budget.B. the organization is not considered to be religious institution.C. revenue is received from overseas subsidiaries.D.revenue-generating holdings are not directly related to the organization's core mission.E. money is to be spent on research and development, but it is taxed at a significantly lower rate.
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