at a Personnel Recruitment Company. Due to demand they have opened two offices, one in Melbourne and one in Adelaide. This expansion has led to a tight budget within the organisation for the fiscal year. You need to keep the budget at a minimal amount. The Strategic Goal that you has been asked to concentrate on is to Increase Sales by 8% by the end of 2011. Five staff in the Administration department handle enquiries in regards to sales to the organisations that they provide with personnel (both permanent and temporary. There are ten Recruitment Personnel who have the primary responsibility to manage their case load and follow up leads for new opportunities. As a well established organisation, Excel Personnel is a family owned company that believes in gaining and retaining customers through customer service excellence. Though the company has managed to retain their long standing personnel, several of their newer clients have changed recruitment companies in the last six months. Concerned with the loss of clients and no trend in the customers’ move, the Board of Directors have decided to train their team on the latest customer service skills. For this project: f All plans, goals and recommendations must flow together to support the strategic plan f You may vary your plans, goals, strategies and recommendations as you progress through each part of this project. Put a line through the change and briefly outline why you made an update on the operational plan. This is a normal part of the development of a plan. As new information is introduced, you may decide to change your operational plan f This is a preliminary operational plan that you are drawing up, so use bullet points (unless advised by your trainer).
- Three '19
- Management, AUSTRALIAN PACIFIC COLLEGE, YOUNG RABBIT PTY LTD