Performanceconsistently exceedsstandards and KPItargets set for theposition. #Job-related skills:The extent to which the team member is competent in the practical/technical skillsrequired to perform on the job.12345Below expectationsNeeds improvementMeeting expectationsExceedingexpectationsOutstandingCommentsMark did a wonderful job during today’s shift. he performed professionally to serve those guests from ScenicTours. he did above what was allocated to her. She served that table of 11 people quite well and got positivefeedback from customers. I also noticed that mark helped taking orders for other tables during peak hours.Document NameSAB SITXMGT001Created DateJuly 2019Version No:V2.0Last Modified Date:July 2020ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073
Interpersonal skills:The extent to which the team member willingly cooperates and demonstrateseffective communication skills when interacting with internal and external customers.12345Below expectationsNeeds improvementMeeting expectationsExceedingexpectations #OutstandingCommentsmark showed her politeness to customers and responded to customers to offer suggestions. Justrecommend him to take some time to talk to customers to ask for their feedback or any advices.Organisational skills:The extent to which the team member organises and produces work in a timelymanner.12345Below expectationsNeeds improvementMeeting expectationsExceedingexpectationsOutstanding #Commentsmark arrived the workplace before her shift starts, and checked everything in the restaurant, including thecontingencies plans covered in the workflow. When we had the briefing, he helped other staff to go throughthe procedures and job delegations in the shiftProblem-solving and continuous improvement skills:The extent to which the team member proposesnew ideas, finds new and better ways of doing things and uses appropriate problem-solving skills.12345Below expectationsNeeds improvementMeeting expectationsExceedingexpectations #OutstandingCommentsComments: I noticed that mark showed to other staff how to clean tables to prevent the cutleries such asknives, forks, dropped off the plate during collecting them. he put one fork straight upward the plate, holding ittightly by thumb, and put other knives, forks through the long stem of the fork to prevent them from droppingout.Document NameSAB SITXMGT001Created DateJuly 2019Version No:V2.0Last Modified Date:July 2020ANGAD Australian Institute of Technology, CRICOS Code: 02970M, Provider Code: 22073
Proposed future developmentMark performed very well and he proved the qualities an excellent restaurant waiting staff should have. hehas the knowledge of providing customer quality services by him experience, and is able to offer customer’sfood and beverage matching advices with him knowledge. Mark is a good team player to do the team work,he is familiar with the procedures in the business when some staff needs help, and he can offer advice tosolve the situation.
Upload your study docs or become a
Course Hero member to access this document
Upload your study docs or become a
Course Hero member to access this document
End of preview. Want to read all 95 pages?
Upload your study docs or become a
Course Hero member to access this document
