overall annual revenue. In short, the company cannot afford to lose her business . o John tells Group B that the customer has recently received a software product that did not live up to expectations. While the customer has a long-standing relationship with Digitise, this time she's growing weary because Digitise has previously sold her faulty software on two separate occasions. Clearly, her relationship with Digitise is in jeopardy . o John now allows the groups to brainstorm for a few minutes. o Next – with this particular approach to role-play – each group sends forth an "actor" to take part in the role-play. The actor receives support and coaching from members of the team throughout the role-playing process. Each team is able to take time-outs and regroup quickly as needed. o John runs through the scenario several times, starting with the "customer" behaving gently and ending with the customer behaving aggressively. Each time, a best solution is found. Of course, John can always ask for additional role-playing and suggestions if he feels that the process needs to continue, or that the team has yet to uncover the very best solutions. o Once it's clear that they cannot identify any more solutions, John brings the two groups together and discusses the session. During this, they discuss the strategies and the solutions that the actors implemented, and how they could apply them to a real-life situation. o John also asks each team to write a short summary of what they learned from the exercise. He then combines the summaries and provides a copy of everything learned to all participants. 6. Using mathematical information that is appropriate to your workplace, calculate the amount of a given resource which is required. Where: I – the inventory. This is the number of units that are currently contained in a business process. Inventory is measured in number of units. Note that the concept of inventory in operations management is different from the accounting definition of inventory. In accounting, inventory includes products that are waiting to be sold. In operations management, inventory comes with a broader meaning and it includes all the units of the products within the operation system . R – The flow rate (throughput). It is the rate at which the number of units goes through the process per unit time. The rate is measured in units/per time (e.g., units/minute). T – The flow time. This is the time that the units spend in the business process from the beginning to the end.
P a g e | 27 7. Role play consulting a health and safety specialist about changes to organisation policy. • Familiarise yourself with and take responsibility for development of, procedures and practices which are applicable to the workplace you supervise . • Ensure you are familiar with control of hazards from resources in your workplace and identify training needs to ensure optimum worker competency.
You've reached the end of your free preview.
Want to read all 34 pages?
- One '19
- Management, project manager, attorney