A business process rarely operates in isolation ie

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A business process rarely operates in isolation, i.e. processes are interdependent
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MANAGING BUSINESS PROCESSES Customer facing process - Results in a product or service that is received by an organization’s external customer Business facing process - Invisible to the external customer but essential to the effective management of the business
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1/20/19 Business Processes and Roles: Order Management Example Business Processes: Manual Business Processes: Technology Enabler – Phase 1 Business Processes: Technology Enabler – Phase 2
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1/20/19 Business Processes and Roles: ROLES Manual Phase 1 Phase 2 Customer Customer Service Rep Warehouse Manager Grower
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1/20/19 Examining Business Processes Business process characteristics: The processes have internal and external users A process is cross-departmental The processes occur across organizations The processes are based on how work is done in the organization Every process should be documented and fully understood by everyone participating in the process Processes should be modeled to promote complete understanding
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1/20/19 Examining Business Processes The process steps are the activities the customer and store personnel do to complete the transaction Business process - a standardized set of activities that accomplish a specific task, such as processing a customer’s order Business processes transform a set of inputs into a set of outputs (goods or services) for another person or process by using people and tools
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  • Spring '08
  • Rodammer
  • Management, Business process modeling, Overview of Business Processes

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