About your customers email it to your team and invite

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about your customers. Email it to your team and invite them seek clarification to any of the points you listed in the meeting minutes. You are to receive minimum of one response from your team. Use the space below to demonstrate that you have communicated and received a response/s from your team. Students will be copying and pasting emails sent to the team and also emails that have been received to demonstrate communication with the team. Students are to use SBTA EMAILs to email each other or the assessor. EMAIL TO TEAM Dear Team, Thank you all for attending the meeting held on 25 July 2020. I would like to recapped that we have discussed the following in the meeting: 1. Customer group with their characteris and needs 2. Customer Complaints 3. Policies and procedures in workplace Should you have any questions or would like to give further feedback,please feel free contact me by responding to this email. Regards, Andrew. RESPONSE RECEIVED FROM TEAM Dear Andrew, I would like to know the customer relationship management procedures in detailed. Regards, Jason 2.1 c) Using the discussion in your meeting and your reviews of the customer base, complaints and the policies and procedures that Bounce Fitness has, select (2) customer groups for the focus of the assessment. ( LONG ) One must be an external customer group , i.e. customers who purchase your products and services. The other must be an internal customer group , i.e. customers who rely on other internal individuals or groups to fulfil their job function. Gather and record information on your focus customer groups and use the space below to record the information about the customer groups which will be used in your report. You are to address the following: A general description of the customers who make up these groups. LMD_3.1_BSBMGT516 & BSBCUS501 Assessment Tools Version 3 Dated: 15 July 2020 Page 23 of 76
ASSESSMENT TASKS Qualification: BSB51918 Diploma of leadership and management Cluster: LMD 3.1 Manage quality customer service and facilitate continuous improvement Units: BSBCUS501 Manage quality customer service BSBMGT516 Facilitate Continuous Improvement Student’s ID: Please insert student ID in this column and on all pages Assessor’s name: Please ensure assessor name is inserted For your external customers this would include customer segment information such as age, gender, income, location, spending habits, etc. For your internal customers this would include information on where the group sits within the organisational structure, the job functions within the group, the number of staff, etc. Address the following points in the report. - Overview of each group - Why are they a customer? - What are their specific needs? - What are their service expectations? Students must select 2 customer groups provide an overview of them and gather and record information about each group. The answer should address each of the following for each group.

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