BENCHMARKING CULTURALLY COMPETENT CARE 4 The third aspect of cultural

Benchmarking culturally competent care 4 the third

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BENCHMARKING CULTURALLY COMPETENT CARE 4 The third aspect of cultural competence that is evident in the organization is linked to the needs assessment aspect of their engagement. Cultural competence necessitates that an entity should constantly undertake to document its needs assessment in order to ascertain the sections that necessitate improvement. Continuous progress is the main goal of this undertaking since it ensures that the organization keeps up with the developments in the industry in its various dimensions (Govere & Govere, 2016). As the world is progressively changing, the related dynamics are also being altered, and there is a need for the associated entities to be aligned with the changes and uphold relevance. Human resources is also another key aspect that the organization has undertaken to enhance in order to guarantee that the department is constantly monitoring the competence. Specifically, this dimension is concerned with the workforce diversity and training through which the involved leaders gather the necessary resources for the training of the staff members in the different aspects of competence (Lin, Lee & Huang, 2017). In addition to this, the human resources department also ensures that the organization undertakes community engagement, which essentially entails collaborating with the different key entities in the communities in order to ascertain their needs and demands (Edrees et al., 2016). The fifth aspect that is evident in the organization is information exchange, which is, intrinsically, concerned with patient-provider communication (Edrees et al., 2016). The approach through which the patients and healthcare providers exchange information is crucial as it aids in gauging whether appropriate user information is acquired as well as the manner in which the providers understand the various tenets. Benchmarking, in this case, can have a considerable impact on the quality of services offered since it can aid in ascertaining the aspects of an organization that are most problematic and expedites their modification. One of the key aspects that have been noted to be problematic
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  • Fall '19
  • Health care provider, Johns Hopkins University, Johns Hopkins, Johns Hopkins Hospital, Edrees

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