understanding of why a mother and not a spouse would be present during a hospital stay. Why visitors bring food even though the patient is unable to eat and why in some cultures only the male in the family addresses the staff and not the female patients. Healthcare workers in a patient-centered health care facility do have to accept all of the traditions and small nuances that come with different cultures, but as an unbiased staff member they need to be familiar with them and incorporate those traditions into the care of the patient as best as possible. Leadership Theories
ORGANIZATIONAL LEADERSHIP 10 For this particular initiative the traditional leadership approach will be used. Transformational leadership has many definitions but according to St. Thomas University (2018) it is defined as a leader that “motivates workers and understands how to form them into integral units that work well with others”. With this particular initiative the leadership style must reflect the vision of the future. With the inclusion of culturally diverse team members and patient- centered care as the foundation of the strategy the leadership must be of a modern and open style. The team development will focus on members that volunteer for the project. Having team ambers that want to participate instead of being assigned is the first step. People who want to make a change bring more enthusiasm and ideas than staff that was forced or assigned to the project. The next step in the development of the team will be to choose members from different cultural backgrounds, as to obtain as many perspectives on the need for open visiting hours based on cultural traditions. Lastly, team leader will set expectations to all members that their full participation is requested and all ideas will be heard and considered. As a transformational leader the project manager must make clear the intent of the team and their willingness to be open minded. Implementation of Strategy The implementation strategy will be guided by the Plan Do Study Act (PDSA) method. According to the Institute for healthcare Improvement (2019) “The Plan-Do-Study-Act (PDSA) cycle is shorthand for testing a change in the real work setting — by planning it, trying it, observing the results, and acting on what is learned. The team will utilize this strategy as follows: Plan: The team will meet and discuss the current policy on visiting hours and the proposed changes to the policy. This will include a time table for implementation and communication to
ORGANIZATIONAL LEADERSHIP 11 staff and the community. The pilot unit will be chosen and each member of the team will discuss their concerns and ideas about the change. Do: The pilot unit will have posted signage for the patients and families and staff will begin informing them of the new visit hours at the start of the agreed upon date. The security officers will be informed and well as any staff or volunteers that distribute visitor passes and allow families onto the unit. The Nurse educator for that unit and the nurse on the team will keep a record of any concerns or acknowledgements
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- Spring '16