Which of the following is
not
a stage of the Kubler-Ross Model?
Depression
Acceptance
Bargaining
Contracting
Which of the following is
not
something that the first step of Kotter’s model of change, “building
urgency,” trying to do?
Communicate the value of the change
Promote the sense of urgency to motivate others toward the change
Initiate the plan for the change
Help to drive the overall mission of the change
Kotter acknowledges that creating a sense of
Urgency
is the most important step in his model.
Which of the following is a step in Kotter’s model of change?
Bargaining
Immobilization
Stability
Communication
Which of the following is
not
an example of how employees react to change?
Apathy
Fear
Increased levels of communication
Increased levels of stress
The original grief cycle model is known as the
Kubler-Ross Model
Which of the following is a stage of the Kubler-Ross Model?
Pleasure
Apathy
Acceptance
Loss of control
The Criticality of Environmental Scanning
What does Lean Six Sigma Methodology strive to achieve?
Improvement in employee satisfaction levels
The development of a new mission statement
Reduction in waste
An analysis of employee retention rates
A methodology used to help reduce waste and inefficiencies within an organization is known as
Lean Six Sigma
How can competitive rivalry, one of the force fields within Porter’s model, be mitigated and organizations protected?
By speaking with competitors about their ideas
By joining with competitors through mergers
By ensuring that there is strong information regarding who organizational competitors are
By
gathering intellectual knowledge of what the competitors are doing
By asking the competition to change their strategies
Which of the following is
not
one of the five force fields associated with Porter’s model?
Threat of substitution
Competitive rivalry
Joint objective setting
Rewarding for performance
Buyer power
The acronym SWOT stands for
Strengths, Weaknesses, Opportunities, Threats
Which of the following is
not
a basic step associated with SWOT?
Identification of organizational threats
Identification of an organization’s weaknesses
Identification of an organization’s strengths
Identification of an organization’s leadership styles
Which of the following is a component of Porter’s model?
Threat of acquisition
Threat of substitution
Threat of new entry
Lean Six Sigma
Threat of employee performance
A technique used by organizations to gather information or competitive intelligence is defined as
environmental
scanning.
Porter’s Five Forces model may be used for environmental scanning. Which of the following is not
one of Porter’s Five Forces?
Threat of new entrants
Bargaining power of suppliers
Bargaining power of buyers
Growth-share matrix
Porter’s model is also known as the Five
Force Field
Analysis
UNIT 3
Barriers to Organizational Change
Employee feelings and emotions impact change initiatives when employees __________.
