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Which of the following is nota stage of the Kubler-Ross Model?DepressionAcceptanceBargainingContractingWhich of the following is notsomething that the first step of Kotter’s model of change, “building urgency,” trying to do?Communicate the value of the changePromote the sense of urgency to motivate others toward the changeInitiate the plan for the changeHelp to drive the overall mission of the changeKotter acknowledges that creating a sense of Urgencyis the most important step in his model.Which of the following is a step in Kotter’s model of change?BargainingImmobilizationStabilityCommunication
Which of the following is notan example of how employees react to change?ApathyFearIncreased levels of communicationIncreased levels of stressThe original grief cycle model is known as the Kubler-Ross ModelWhich of the following is a stage of the Kubler-Ross Model?PleasureApathyAcceptanceLoss of controlThe Criticality of Environmental ScanningWhat does Lean Six Sigma Methodology strive to achieve?Improvement in employee satisfaction levelsThe development of a new mission statementReduction in wasteAn analysis of employee retention ratesA methodology used to help reduce waste and inefficiencies within an organization is known as Lean Six SigmaHow can competitive rivalry, one of the force fields within Porter’s model, be mitigated and organizations protected?By speaking with competitors about their ideasBy joining with competitors through mergersBy ensuring that there is strong information regarding who organizational competitors areBy gathering intellectual knowledge of what the competitors are doingBy asking the competition to change their strategiesWhich of the following is notone of the five force fields associated with Porter’s model?Threat of substitutionCompetitive rivalryJoint objective settingRewarding for performanceBuyer powerThe acronym SWOT stands for Strengths, Weaknesses, Opportunities, ThreatsWhich of the following is nota basic step associated with SWOT?Identification of organizational threatsIdentification of an organization’s weaknessesIdentification of an organization’s strengthsIdentification of an organization’s leadership stylesWhich of the following is a component of Porter’s model?Threat of acquisitionThreat of substitutionThreat of new entryLean Six SigmaThreat of employee performanceA technique used by organizations to gather information or competitive intelligence is defined as environmentalscanning.
Porter’s Five Forces model may be used for environmental scanning. Which of the following is not one of Porter’s Five Forces?Threat of new entrantsBargaining power of suppliersBargaining power of buyersGrowth-share matrixPorter’s model is also known as the Five Force FieldAnalysisUNIT 3Barriers to Organizational ChangeEmployee feelings and emotions impact change initiatives when employees __________.