needs to be applied because he is upset enough and is not there to argue with

Needs to be applied because he is upset enough and is

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needs to be applied because he is upset enough and is not there to argue with you but to make his point heard and his feeling known. Last send nonverbal cues to let him know he is worth your time. Just nodding the head and making eye contact while he rant and raves means a lot. 3) What can you do or say that might resolve this situation positively? I would first start off apologizing for the mess and reassure Mr. Boyle that his will never happen again that I personally will take and deliver his orders. I would send his, his wife and secretary a complementary bouquet and a personal apology. I would give him a month of free orders unlimited. 4) Based on the information provided, how would you have reacted in this situation if you were Mr. Boyle? Why? If I was Mr. Boyle I would of went in yelling and screaming. However after saying what I had to say and hearing how they would have resolved the issue I would probably stay as a customer. If there was a guarantee that it would never happen again I could over look this one mistake because they have given great and outstanding service right up to now. There is more of a chance of mistakes happening more if you change companies and try others. This is a mistake that can never happen again. 5) If you were Mr. Boyle what could be said or done to convince you to continue to do business with Regal? I would have to only talk to and have one person handle my account from this point on. Also complementary flowers and a sincere apology to all parties affected by this mishap.
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