Questions 1 how will you interpret the slogan of

Questions:
1. How will you interpret the slogan of Legal Sea Foods which is “If it isn’t fresh, it isn’t
legal!”? Explain.
2. Do you agree that tight control in operation would result to quality? Defend your
answer.
3. What particular scope/s of control has been used in this company? Discuss.

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Lesson 2: Control Methods and Systems
Learning Objective
The learners shall be able to distinguish control methods and systems.
Introduction
Controls consume money and man-hours. Unless a co troll system will save more than
its cost to put into practice, look elsewhere for a solution. Maintaining control is very vital
because control loss prevents achievement of goals. When control loss happens managers
must find out what if anything they could have done to avoid it.
TYPES OF CONTROL
Control is a process that directs the activities of individuals towards the achievement
of organizational goals. It is how effective managers make certain that activities are
completed as planned. Controlling on the other hand, is the process whereby managers
monitor and regulate how efficiently and effectively the organization and its members are
carrying out the activities essential to accomplish organizational goals.
Controls operate in three modes in relation to time: feedforward, concurrent and
feedback.
1. Feedforward Control – focuses on the regulation of inputs (human, material and
financial resources that flow into the organization) to make certain that they meet up
with the standards needed for the transformation process. Feedforward control also is
occasionally called preliminary control, pre-control, preventive control or steering
control. These types of control are designed to detect deviation some standard or goal
to allow correction to be made before a particular sequence of actions is completed.
2. Concurrent Control – takes place while an activity is in progress. It involves the regulation
of ongoing activities that are part of transformation process to ensure that they conform
to organizational standards. Concurrent control sometimes is called screening or yes-no
control, because it often involves checkpoints at which determinations are made about
whether to continue progress, take corrective action or stop work altogether on
products or services.
3. Feedback Control – this type of control focuses on the outputs of the organization after
transformation is complete. Sometimes called post action or output control, fulfils a
number of important functions. Feedback provides managers with meaningful
information on how effective its planning effort was. Feedback control can enhance
employees’ motivation.

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CONTROL STRATEGIES AND TECHNIQUES
According to William Ouchi there are three broad strategies that could be utilized to
accomplish control in the organization. They are the following:
1. Bureaucratic Control
 It is a top-down control in which managers try to use influence employee
behaviour by rewarding or punishing employees for compliance or non-
compliance.