SCSB -BSBINM501 PPTs (Aspire's).pptx

Sample recommendations include o improving intranet

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Sample recommendations include: o improving intranet information o developing training and mentoring policies o improving the effectiveness of data systems o encouraging interpersonal knowledge sharing o implementing after action reviews o involving staff in developing usable systems o selecting a better system.
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Following the ‘keep it simple’ principle helps to: o deliver timely, relevant information that users require o design intuitive methods that will be embraced by users o avoid unnecessarily complex systems.
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System selection and design may use either the supply-side or the demand-side approach. The most appropriate method depends on the organisation’s size, culture, customer orientation and future needs.
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The supply-side knowledge management system model: o supplies knowledge to the right person at the right time o is predominantly a top-down knowledge management model o is usually technology centric o is based on a system of capturing knowledge then analysing, codifying and disseminating this knowledge.
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The demand-side knowledge management system: o focuses on organisational learning and collaboration o tends to be people centric o values knowledge creation and individual knowledge o is predominantly a bottom-up system.
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In summary: o Effective use of knowledge systems relies on monitoring and review of policies, practices and performance measures. o Developing mentoring and training policies allows for effective knowledge transfer and fosters working relationships. o AARs are a simple, systematic approach to the review process. o Business analysis tools such as SWOT, PESTLE and statistical analysis can support the review of knowledge management systems. o The ‘keep it simple’ principle helps design effective systems that will be used by staff. o Recommendations to improve the system depend on the nature of the organisation and what it requires from its knowledge management system.
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Questions? More Information? BSBINM501 – Manage an information or knowledge management system 98
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